A Fair and Consistent Approach

Canadian Injury Management Services is a firm whose expertise is focused on Disability and Absence Management, and Workers Compensation challenges. They accomplish this by balancing a client’s insurance and legislative obligations while ensuring effective treatment programs are utilized either directly through the insurer, or with referrals supported by the treating agents managing the recovery.

Using advanced software, CIMS assists in the process of early and safe return to work followed by monitoring and mentoring of the parties. They are adept at policy writing, solving issues with disability related matters, arranging medical and functional testing, and providing human resources advice on what to do with the information.

Supported by a dedicated legal team

JDB Haddad is a professional legal services firm. They assist with legal aspects of all provincial workers compensation board appeals and tribunals, audits, assessments. They will review of claims to recover costs, change rate groupings, challenge claims, assist with policy writing, human rights reviews and a wide variety of employee issues.

The CIMS team will benchmark your current Disability Management program against best practices and help establish new procedures, measurements and communications to help staff be better prepared.

The success of CIMS is reflective of their ability to collaborate with Compensation Boards across Canada

Fair and Consistent Case Management

CIMS’s role is to assist Employers in building policy and process that allows for the fair and consistent handling of all Employee disability claims. The distance created by having the claims managed by CIMS provides confidence to  the Employee that the medical information they provide is truly confidential, resulting in a more open sharing of information. A complete understanding of the issues permits CIMS to provide the help the Employee needs while working through a recovery and return-to-work process.

Audits and Program Building

The Audits and Program Building process is a detailed and systematic review of process, policy and prior results allows CIMS to ensure our clients benefit from our expertise and knowledge of best practice and the legislative requirements.  Recommendations then made as part of the review will assist in removing bottlenecks that often slow down the process of recovery and thereby add to the cost the Employer pays.

This element is recommended for all new clients.

Support Services and Medical Assessments

To determine ability levels, expected recovery timelines, treatment, or appropriate return to work planning, insurers and/or employers will often require Independent Medical Opinion (IME) or measurement (FCE), and increasingly access to mental health care and assessments. In some cases, an Employer may be dealing with challenging matters that involve arbitrators or hearings officers.

CIMS’s arms-length approach helps all parties involved remain confident that a fair and consistency approach is applied to each issue. When there is a need for functional testing or independent medical opinion, CIMS has available a cross-Canada directory of trusted professionals and their medical specialty.

Return to Work Planning and Monitoring

The team of experienced professionals at CIMS guide the process, determine ability levels and advise the Employer of functional and cognitive ability levels to assist in determining if a meaningful position can be safely offered as required by the Human Rights Code.  Included in this process will be any third-party language, such as union contracts or policy language.

CIMS’s Case Managers, CDMP’s, and Kinesiologist will provide input to ensure the return-to-work is safe and allows progression to maximum recovery. When permanent limitations are determined, every consideration is made to assist in identifying and offering a permanent position, while assisting to meet the legal language requirements.

Medical Management

Recovery is an ongoing process. The Canadian medical system is already burdened, which in itself can be a delaying factor to recovery. CIMS’s CDMPs monitor and take every reasonable step to ensure care seamlessly continues without delay. CIMS tracks treatment, and measures outcomes, on an ongoing basis. They discuss progress with the Employee and follow-up with the treating professionals. Frequent personalized letters allow for individual progress updates and asks that specific considerations be provided. CIMS will discuss options, suggest testing, and through an empathetic and personalized approach, build the trust that is necessary to be successful.