A Fair and Consistent Approach.

Canadian Injury Management Services (CIMS) specializes in Disability and Absence Management as well as Workers’ Compensation challenges. Their expertise balances clients’ insurance and legislative obligations while ensuring effective treatment programs, delivered either through the insurer or via trusted external providers overseeing recovery.

Using advanced software, CIMS facilitates early, safe return-to-work initiatives, followed by ongoing monitoring and mentoring of all involved parties. They provide expert policy development, resolution of disability-related issues, coordination of medical and functional assessments, and human resources guidance to support informed decision-making.

Supported by a dedicated legal team.

JDB Haddad offers specialized legal services focused on provincial workers’ compensation board appeals, audits, and assessments. Their expertise includes claims review to recover costs, rate group challenges, policy drafting, human rights compliance, and a broad spectrum of employee relations issues.

The CIMS team will benchmark your current Disability Management program against best practices and help establish new procedures, measurements and communications to help staff be better prepared.

Trusted relationships are at the core of CIMS’s approach, ensuring each individual receives the care and guidance needed to recover and return to work safely.

Fair and Consistent Case Management

CIMS partners with employers to develop policies and processes that ensure disability claims are handled fairly and consistently. By managing claims at arm’s length, CIMS fosters employee confidence in the confidentiality of their medical information, encouraging open communication. This thorough understanding enables tailored support throughout recovery and return-to-work.

Audits and Program Building

CIMS conducts detailed, systematic reviews of your current Disability Management processes, policies, and outcomes. This audit identifies bottlenecks and compliance gaps, with recommendations designed to streamline recovery, reduce costs, and improve program effectiveness.

This service is highly recommended for all new clients.

Support Services and Medical Assessments

Employers and insurers often require Independent Medical Examinations (IME), Functional Capacity Evaluations (FCE), or mental health assessments to evaluate ability, treatment plans, and return-to-work feasibility. When complex cases arise involving arbitrators or hearings, CIMS provides objective, consistent case management.

With a nationwide directory of trusted medical and functional specialists, CIMS ensures impartial assessments that build confidence among all stakeholders.

Return to Work Planning and Monitoring

CIMS’s experienced team guides the return-to-work process by assessing functional and cognitive abilities and advising employers on suitable, meaningful job placements in compliance with Human Rights legislation. This process also incorporates any relevant third-party agreements such as union contracts.

Case Managers, Certified Disability Management Professionals (CDMPs), and Kinesiologists collaborate to ensure safe, progressive reintegration, while supporting permanent placement when limitations are identified, always with careful attention to legal requirements.

Medical Management

Recovery is ongoing, and access to timely care remains a challenge within the Canadian healthcare system. CIMS’s CDMPs actively monitor treatment progress, facilitating seamless continuation of care without delays. They engage regularly with employees and healthcare providers, track outcomes, and provide personalized communication to support motivation and trust.

This empathetic, proactive approach helps build the strong relationships necessary for successful recovery and return-to-work outcomes.